We are now pursuing the purchase of VM ware licensing so we can run Captivate from the local windows environment, and the other program from the VM installation of windows. Unfortunately the right click>Run as Administrator didn't solve the problem with the slide snapshot getting hung up until the other program is closed.
#Adobe captivate 2017 stops working software#
Thinking Out Loud- Would it be beneficial if Captivate could trigger a snapshot from a non-keyboard feature such as a cheap little USB joypad? As there would rarely be a software program, other than gaming, that would interact with hotkeys from a joystick device. Is this Adobe's only recommendation on a workaround- Separate the Captivate program from the other program via something like Remote Desktop or Virtual Machine?įor future consideration as an Adobe enhancement- It would be nice if the Captivate software was more stable and didn't conflict with other programs using windows library files (if that is indeed where the conflict is). I also see that the global key mapping will only recognize the formal keyboard. Troubleshooting- I see in other forum threads that captivate conflicts with some programs resulting in the recording process breaking in Captivate. Interestingly, earlier in 2017 this problem did not exist, it is only recent as of the past month (November-December 2017). This problem has surfaced on multiple computers and multiple versions of the program, all using Captivate v9.
#Adobe captivate 2017 stops working manual#
The problem will happen with both manual recording and automatic, where you'll know the snapshop quit working when you no longer hear the snapshot sound.
It will not continue again until the other program is closed, then captivate will continue doing snapshots for the slides. after a few snapshots the recording process in captivate stops. Navigating through the program which uses data entry fields, drop down windows, radio buttons, etc. Recording Workflow- Slides>Software Simulation>Recording Type=Manual>Settings>Global Key set to any keyboard entry such as INS or Home.Īpplication Walk-thru of Problem- Using Captivate to record a corporate level program founded on the shared windows files and.
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